Shipping Policy

The website is operated by Dow Jones General Trading Co. W.L.L.,
Commercial Registration No. 371558,
registered with the Ministry of Commerce and Industry – State of Kuwait.

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1. Local Delivery (Within Kuwait Only)

The following terms apply to all orders shipped to addresses within the State of Kuwait:

Order Type	Estimated Delivery Time	Important Notes
Available Products	24 to 72 hours maximum.	The period starts from the time the order is completed.
Pre-Orders	Minimum 15 to 30 days.	The period starts from the time the order is completed.

Delivery Fees and Handling:

Delivery Fee: A fixed delivery fee of 3 K.D. is charged per order.
Returns and Exchanges: In case of return or exchange, additional delivery fees will be charged per order, if applicable.

Potential Delay Causes:

Delays in delivery may occur due to:

Adverse weather conditions.
Failure of the customer to respond to communication or unavailability at the time of delivery.

We always strive to minimize any potential delays to ensure a smooth delivery experience.

In the event of a significant delay affecting the expected delivery timeframe, the customer will be notified within a reasonable time through the communication methods registered with the order.

2. International Express Shipping (Outside Kuwait)

The following terms apply to all orders shipped to addresses outside the State of Kuwait:

Order Type	Estimated Shipping Time	Important Notes
Available Products	3 to 7 working days.	The period starts after the order is processed.
Pre-Orders	Minimum 15 to 30 days.	The period starts from the time the order is completed.

International Fees and Responsibility:

Shipping Fee: A fixed shipping fee is charged per order.
Government Fees: Customs duties, taxes, and VAT are not included in the order price; these are the responsibility of the recipient in their country.
Returns or Exchanges: The customer residing outside Kuwait bears the shipping costs for both directions in case of return or exchange.

Handling Refused Shipments:

In case of refusal to receive the shipment or delayed collection, any customs duties, taxes, or shipping fees will be deducted from the original order value.
The recipient will receive an invoice detailing the deductions applied.

Potential Delay Causes:

Delays in international shipping may occur due to:

Customs clearance procedures.
Incomplete shipping data (including international phone code).
Payment failure.
Failure of the customer to respond to communication or unavailability at the time of delivery.

We always strive to minimize any potential delays to ensure a smooth delivery experience.

In the event of a significant delay affecting the expected delivery timeframe, the customer will be notified within a reasonable time through the communication methods registered with the order.