Shipping Policy

Local Delivery (Within Kuwait Only)

🔹 Delivery is completed within 24 to 72 hours at most, after the item becomes available (pre-order items) or if it is already available at the time of order placement.
🔹 Pre-orders require a minimum of 15 to 30 days for delivery within Kuwait.
🔹 A fixed delivery fee of 3 KWD applies per order.
🔹 For returns or exchanges, an additional delivery fee will be charged per order, if applicable.
🔹 Potential delays may occur due to:
  • Inclement weather conditions.
  • Customer not answering calls or being unavailable at the time of delivery.

We strive to minimize any potential delays to ensure a smooth delivery experience.

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International Express Shipping (Outside Kuwait)

🔹 Delivery will be completed within 3 to 7 business days after order processing, once the item becomes available (pre-order items) or if it is already available at the time of order placement.
🔹 Pre-orders require a minimum of 15 to 30 days for international delivery.
🔹 Custom duties, taxes, and VAT are not included in orders shipped outside Kuwait.
🔹 A flat shipping fee applies per order.
🔹 In case of refused or delayed shipment receipt, any custom duties, taxes, or shipping fees will be deducted from the original order amount, and the recipient will receive an invoice detailing the deductions.
🔹 For returns or exchanges, the customer residing outside Kuwait will bear the shipping costs.
🔹 Potential delays may occur due to:
  • Customs clearance.
  • Incomplete shipping details (including international phone code).
  • Payment failure.
  • Customer not answering calls or being unavailable at the time of delivery.

We strive to minimize any potential delays to ensure a smooth shipping experience.