Privacy Policy

LAST UPDATED : SEPTEMBER 2024

e-Outlet is committed to protecting the privacy of its users. This Privacy Policy, which is compliant with the applicable laws of the State of Kuwait, explains how we collect, use, and share your personal information when you visit eoutletkw.com or complete a purchase through it.

1. Personal Information We Collect

When you use the website, we collect two types of information to provide and improve the service:

1.1 Device Information

This information is collected automatically when you visit the website, through:

Cookies: Data files that include an anonymous unique identifier.
Log Files: Track website activity and include data such as IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
Web Beacons, Tags, and Pixels: Electronic tools used to gather information about how you browse the site.

1.2 Order Information

When you make or attempt to make a purchase, we collect the following data:

Full Name.
Billing and Shipping Address.
Payment Information (including credit card data or other payment methods).
Email Address.
Phone Number.
Security Confirmation: Credit card information is always encrypted during transmission over networks using secure encryption protocols such as SSL/TLS.

Our Commitment to Global Standards (GDPR)

Although our services are managed and governed by the laws applicable in the State of Kuwait, we pay special attention to the protection of personal data in accordance with the highest international standards, including, but not limited to, the requirements of the European General Data Protection Regulation (GDPR). Therefore, we are committed to implementing the necessary safeguards to ensure the rights of all users, including residents of the European Union, with regard to transparency, rights of access, the right to be forgotten, and protecting their data with the utmost security.

2. How We Use Personal Information

We use the personal information we collect for the following purposes:

2.1 Use of Order Information (To Complete Transactions)

Processing and fulfilling orders, including payment processing and shipping arrangements.
Sending invoices and order confirmations.
Communicating with you regarding your order or any related inquiry.
Sending offers or marketing information after obtaining your consent.

2.2 Use of Device Information (For Security and Improvement)

Detecting potential fraud or security risks.
Optimizing website performance and user experience.
Analyzing how visitors use the site to develop services.
Measuring the effectiveness of marketing and advertising campaigns.

2.3 Sharing Personal Information

We share your personal information with third parties to help us use your information as described above. For example, we share data with:

Shipping and Delivery Companies: To fulfill and deliver your orders.
Payment Processors: To process and authorize payments.
Analytics Companies (e.g., Google Analytics): To understand how our customers use the website. We affirm that these third parties are contractually obligated to protect your personal information and comply with the applicable laws of the State of Kuwait.

3. Information Security and Protection

3.1 Data Encryption in Transit and Storage

We are committed to implementing high-security measures to protect your personal information, in compliance with the Kuwaiti Electronic Transactions Law:

Encryption in Transit: Using the SSL/TLS 1.2 protocol or higher.
Stored Data Encryption: Using AES-256 technology. These measures aim to prevent unauthorized access and ensure the confidentiality of information, particularly payment data.

3.2 Data Processing Location (For International Customers)

Your personal information may be stored and processed in data centers located outside the State of Kuwait, including other GCC countries or global servers, for purposes of cloud processing, backup storage, and performance optimization. By using the website, you consent to the transfer and processing of your data outside the borders of your country of residence, with our commitment that this transfer and processing will take place in a secure environment in accordance with the highest standards of security and protection stipulated in this section of the Policy.

3.3 Data Breach Notification (GDPR)

In the event of any personal data breach that poses a high risk to the rights and freedoms of users, we are committed to notifying the affected users and relevant regulatory authorities (including EU authorities, if necessary) as soon as practically possible, and within 72 hours of becoming aware of the breach, in accordance with applicable legal procedures.

4. User Rights and Data Retention

4.1 User Rights

The user has the right to:

Request access to their personal information.
Request updating or modification of information.
Right to Erasure: Request the deletion of personal data, provided it does not conflict with Kuwaiti legal obligations (such as tax and commercial records).
Right to Data Portability: Request to receive a copy of the personal data provided to us in a structured, commonly used, and machine-readable format.

4.2 Data Retention

We retain order information for as long as necessary to fulfill the order, comply with legal obligations such as taxes and commercial records, or resolve disputes.

4.3 Cookies Policy

Cookies are used to enhance your experience and remember your preferences. You can choose to disable or reject cookies through your browser settings. However, please be aware that disabling these files may affect the performance of the website and could lead to the failure of some of its essential services.

4.4 Changes to the Privacy Policy

We may update this policy from time to time based on operational or legal changes. Any updates will be posted on this page.

5. Contact Information

For inquiries regarding the Privacy Policy or to request access to personal information, please contact us via: Email: service@eoutletkw.com