Shipping Policy

Local Delivery (Within Kuwait Only)

🔹 Delivery is completed within 24 to 72 hours at most.
🔹 Pre-orders require 15 to 30 days minimum for delivery within Kuwait.
🔹 A fixed delivery fee of 3 KWD applies per order.
🔹 For returns or exchanges, an additional delivery fee will be charged per order, if applicable.

International Shipping (Outside Kuwait)

🔹 Pre-orders require 15 to 30 days minimum for international delivery.
🔹 Custom duties, taxes, and VAT are not included in orders shipped outside Kuwait.
🔹 A flat shipping fee applies per order.
🔹 In case of refused or delayed shipment receipt, any custom duties, taxes, or shipping fees will be deducted from the original order amount, and the recipient will receive an invoice detailing the deductions.
🔹 For returns or exchanges, the customer residing outside Kuwait will bear the shipping costs.

Express International Shipping

🔹 Delivery within 3 to 7 business days after order processing.
🔹 Potential delays may occur due to:

  • Customs clearance.
  • Incomplete shipping details (including international phone code).
  • Payment failure.
    🔹 We strive to minimize any potential delays to ensure a smooth shipping experience.